How to Contact the Birchwood Team
Maintenance Department
Emergency Assistance
Emergency Assistance
If there is an imminent threat to human life or safety, call 911.
For emergencies dealing with flood, emergency plumbing backups, or any other issue that may cause structural problems, please call (254) 300-1130.
Maintenance Requests
Non Emergency requests must be in writing
Please use your tenant portal to submit your requests.
Accounting Department
For all accounting related questions
Telephone: 254-300-1130
Email:accounting@birchwoodtx.com
Emails and calls returned between 10am – 5 pm, Monday-Friday
We have three ways to pay rent:
- Online:
Tenant Portal - Mail (payment lockbox): P.O. BOX 143 Midlothian, TX 76065
Rent payments are not accepted at our office location. - Electronic Money Order: Request your Payslip barcode in your resident portal or from our accounting team via email at accounting@birchwoodtx.com.
If you need to visit us because you received a 3-day Notice, our physical address is: 2524 Austin Ave, Waco, TX 76710
(If you have questions, please call. Our office staff is available by appointment only.)
Leasing Department
We have 3 ways to tour our properties:
- in person
- virtually
- lockbox
Contact Information
To contact us to schedule a tour or ask a question, please visit our Find Your Home page or email us at leasing@birchwoodtx.com
Telephone: 254-300-1130 For general inquiries only.
Please visit property page for individual property numbers.
Email: leasing@birchwoodtx.com
Emails and calls returned between 9am – 1pm, Monday – Friday
Applications
For questions regarding your rental application
Contact Information
Telephone: 254-300-1130
Calls returned between 10am – 1pm, Monday – Friday
Email: leasing@birchwoodtx.com
Emails returned between 9am – 1pm, Monday – Friday
Mailing Address
PO Box 143 Midlothian, TX 76065
Physical Address
2524 Austin Ave Waco, TX 76710