How to Contact the Birchwood Team Maintenance DepartmentEmergency Assistance Emergency AssistanceIf there is an imminent threat to human life or safety, call 911.For emergencies dealing with flood, emergency plumbing backups, or any other issue that may cause structural problems, please call (254) 300-1130. Resident Portal Maintenance RequestsNon Emergency requests must be in writingPlease use your tenant portal to submit your requests. Accounting Department For all accounting related questionsTelephone: 254-300-1130Email:accounting@birchwoodtx.comEmails and calls returned between 10am – 5 pm, Monday-FridayWe have three ways to pay rent:Online:Tenant PortalMail (payment lockbox): P.O. BOX 143 Midlothian, TX 76065Rent payments are not accepted at our office location.Electronic Money Order: Request your Payslip barcode in your resident portal or from our accounting team via email at accounting@birchwoodtx.com.If you need to visit us because you received a 3-day Notice, our physical address is: 2524 Austin Ave, Waco, TX 76710(If you have questions, please call. Our office staff is available by appointment only.) Resident Portal Leasing Department We have 3 ways to tour our properties:in person virtuallylockboxContact InformationTo contact us to schedule a tour or ask a question, please visit our Find Your Home page or email us at leasing@birchwoodtx.comTelephone: 254-300-1130 For general inquiries only. Please visit property page for individual property numbers. Email: leasing@birchwoodtx.comEmails and calls returned between 9am – 1pm, Monday – FridayApplicationsFor questions regarding your rental applicationContact InformationTelephone: 254-300-1130Calls returned between 10am – 1pm, Monday – FridayEmail: leasing@birchwoodtx.comEmails returned between 9am – 1pm, Monday – Friday Resident Portal Mailing Address PO Box 143 Midlothian, TX 76065 Physical Address 2524 Austin Ave Waco, TX 76710 Office Hours Our office is currently closed to the public and available by appointment only.Mon – Fri 10:00 AM – 4:00 PMClosed for lunch from 12:30 PM – 1:30 PM